Effective Date: June 3, 2025
Ventora Tours is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
We may collect the following data when you use our services or website:
- Full name, email address, phone number, and postal address
- Passport and travel documentation
- Travel preferences, medical or dietary information (where required)
- Payment information (processed securely)
- IP address, browser type, and website activity via cookies
2. How We Use Your Information
Your information is used to:
- Process bookings and reservations
- Customize your travel experience
- Communicate important travel updates
- Comply with legal and regulatory obligations
- Improve website functionality and marketing
3. Data Sharing and Disclosure
We only share your information with:
- Local travel partners (hotels, guides, transport)
- Government or immigration authorities (when legally required)
- Service providers involved in processing your payments or managing bookings
We never sell or rent your data to third parties.
4. Data Security
We use encryption, secure servers, and access controls to protect your personal data. However, no online system is 100% secure — always use discretion when submitting sensitive information.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To make a request, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance user experience, track analytics, and personalize content. You may disable cookies in your browser settings, but some site features may not work properly.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about our privacy practices:
📧 [email protected]
📞 Australia: +61 466 049 816
📞 Sri Lanka: +94 773 148 593
